Dear Long, I just wanted to send this email to thank you for organising such a wonderful trip. We all enjoyed it so much (especially only 2 hours of rain in 14 days – not bad!). The organisation was just wonderful.
We have only 2 things that we would like to mention.
1. Would be a good idea if you advised your clients prior to arrival about tipping and the amount they might have to spend on bus driver & guide.
2. We were generally very happy with our guides – ‘Spider’ in particular was amazing – good knowledge & a great sense of humour. Also Heip in Sapa was excellent. However Kwan (not sure of spelling) in Hanoi had a great knowledge but we all found him very hard to understand.We highly recommend your company :Charms of Indochina to all our friends.
Lorraine Sullivan ( firstname.lastname@example.org )