Terms & Conditions

The receipt of your deposit and/or final payment will indicate that you and your travel agent (when applicable) have read these Terms and Conditions, and that you (and your agent) have accepted them.

The Terms and Conditions below form the basis of the contractual relationship between Charms of Indochina Travel and its clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as all web contents.

Booking Tours
Bookings can be made to our office by email: info@charmsofindochina.com  , or by facsimile (+84 8) 3823 7231 and shall be confirmed within 6 working days.

Deposit & Final payment
A deposit which is equal to 30% of the total tour cost is required at the time of booking. The full or final payment is required 30 days before departure for your Tour to Vietnam, Laos or Cambodia. Should the tour booked within 30 days before departure for your Tour to Vietnam, Laos or Cambodia, full payment is required.

Methods of Payment
Full settlement should be received no later than 30 working days prior to passenger s’ arrival. We are now able to offer 4 methods of Payment:

1. Bank transfer

Our New Zealand bank account information is as below:

• Bank : ANZ Bank New Zealand Limited
• Swift Code : ANZBNZ22
• Bank’s address : Level10, 170-186 Featherton Street, Wellington, New Zealand
• Account # : 06-0273-0497999-00

2. Made by telegraphic transfer, internet transfer to our following:

International Trading Name in English: CHARMS OF INDOCHINA TRAVEL CO., LTD.
Company Name in Vietnamese: Công Ty TNHH MTV Du Lịch Nét Đẹp Đông Dương
Company Licence: 4104001230 issued by The Ho Chi Minh Department of Planning and Investment.
Tax Identification Number: 0305050414
Bank Account: 007 100 399 0649 – JSC Bank For Foreign Trade of Viet Nam – Ho Chi Minh Branch
(08 Nguyển Huê Street , District 01 , HCM City )
Swift Code: BFTVVNVX007

3. Visa, Master Card offline payment
You only need to fill up the information through: Credit Card payment form and we can charge you from your card with the amount you need to pay + 2.5 % bank fee

4. Visa, Master Card by Fax
Fax to us the reservation with filling fully detail required and send us the copy of your card by fax (recommended) or send email as attachment file

Note: Cash payment, travelers’ check and company check is applicable upon special request, but personal checks cannot be accepted.

(For clients who make payment by credit card for offline payment only).
Charms of Indochina Travel will draw USD from your credit card. That amount is normally shown on your credit card. (2.5% of the amount will be charge for bank fee)

Charms of Indochina Travel currently quotes tour prices in US Dollars on our web site as well as customized tour cost tour cost and quote in USD to you at the time when you are making bookings.

Cancellation Refunds
We would deeply regret your decision to cancel your trip to Vietnam, Laos or Cambodia; however we realize that there are many valid reasons that this can happen.

In the event of cancellation we will refund any payment made to Charms of Indochina Travel (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request. All cancellation must be informed in writing either by email or fax

The cancellation fee will be calculated as follows:
More than 45 days prior to trip departure. No charge, however 30% of the tour price for deposit is non-refundable.
1. Cancellation received more than 30 days before departure: 10 % of tour price, but may be applied for your next trip within 18 months.
2. Cancellation received from 16 to 28 days before departure: 10% of the tour price
3. Cancellation received from 8 to 15 days before departure: 60% of the tour price
4. Cancellation received from 7 to 0 days before arrival: 100% of the tour price
No-show travelers will be charged 100% of the tour price full cost of any tour if applicable.
After the trip has commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours.

Booking Hotels or Resorts
(Applied for booking accommodation in Vietnam, Laos and Cambodia)
Booking hotel and resort on our web site is based on Pre-Payment Basis. We would require full prepayment upon confirmation of availability. The price is cash price.
– Payment by Master and Visa Card (off line payment) will incur 3% bank fee.
– Online Payment with One PAY: Visa, MasterCard, American Express, and JCB Card accepted (3.85% of the amount will be charged for bank fee)
– Payment by bank transfer to our nominal bank account bank as above.

All prepaid hotels & resorts are subject to the following cancellation charges:
1. 61 days, 30% of the amount of charge per booking (hotel or resort) will be forfeited
2. 31-60 days before arrival: 40%
3. 15-30 days before arrival: 50%
4. 14 days before arrival: 100 %

Travel Documentation
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Charms of Indochina Travel accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

Health Requirements
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers who want to take part in any adventure trip are required to provide a doctor’s certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.

Luggage Allowance
In accordance with regulations of the Vietnam Airlines, the free baggage allowance  within Vietnam is 40Kg for business class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

Travel Insurance
Charms of Indochina Travel  tour packages not include Vietnam, Laos or Cambodia Life Tourist Accident/Casualty Insurance and all insurance are not  part of our package or customize or excursion. We highly recommend that you purchase full coverage travel insurance from you country of origin.

Complaints and Claims
Shall you feel unsatisfied with any service Charms of Indochina Travel has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.

In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Charms of Indochina Travel will not be liable for any claims made later than 15 days after the completion of your tour.

Charms of Indochina Travel will act as an intermediary between the clients and other services suppliers such as air, train, boat, and hotels in the event of any complaint.

You can contact Charms of Indochina Travel via the web form from www.charmsofindochina.com, email, fax, or phone. If for any reason, you fail to receive any reply from Charms of Indochina Travel in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact VCharms of Indochina Travel customer service center at info@charmsofindochina.com or phone at (+84-8) 3823 7230 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.

Service voucher
Voucher will be issued by Charms of Indochina Travel after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax or snail mail to passenger.

Liability & Responsibility
Charms of Indochina Travel  shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Charms of Indochina Travel ‘s control. Neither Charms of Indochina Travel nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.

Passengers are required to have full travel insurance covered. This includes trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, Charms of Indochina Travel will endeavor to substitute a suitable arrangement of similar value.

Charms of Indochina Travel  shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by Charms of Indochina Travel .

Charms of Indochina Travel is not responsible for a client’s failure to comply with customs regulations.

Charms of Indochina Travel is not responsible for the theft or lost of any customer’s valuables or items of personal property due to the negligence of the customer.

Charms of Indochina Travel reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Charms of Indochina Travel has cancelled any tour prior to the commencement of the tour, Charms of Indochina Travel is liable for a full refund of the money received by Charms of Indochina Travel.

Many of Charms of Indochina Travel tour packages include activities which require care attention. Such activities include boarding and going ashore from boats, climbing hills, trekking, cycling, hiking, kayaking, and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Charms of Indochina Travel, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.

Charms of Indochina Travel reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.


Member of: Vietnam National Administration Of Tourism
International Tour Operator License: 0728/ TCDL-GP LHQT
Business License No: 0305050414

VIET NAM OFFICE : Suite # 903, Ben Thanh building, 32-34 Ngo Duc Ke Street, Dist. 01, HCMC, VIETNAM

Tel: (+84-8) 3823 7230    |   Fax: (+84-8) 3823 7231    |   Hotline: (+84) 91.391.8382

NEW ZEALAND OFFICE : Flat 12( GF) - 266 Onewa Road - Birkenhead 0626 , Auckland - NEW ZEALAND

Tel: (+64-9) 889 4055   |   Fax: (+64-9) 889 4056    |   Hotline: (+64) 21.153.7099

Email: info@charmsofindochina.com